Shipping Policy
All orders are fulfilled within 1 business day of the order date using DHL Express. Purchases made after 2 pm GMT will not be shipped out until the next business day. You will receive an email with tracking details once your order has been dispatched.
All delivery times below are in business days.
United Kingdom
|
Service |
Cost |
Delivery Time |
|
DHL Express |
FREE |
1-2 Days* |
United States
|
Service |
Cost |
Delivery Time |
|
DHL Express |
FREE |
2-3 Days* |
European Union
|
Service |
Cost |
Delivery Time |
|
DHL Express |
FREE |
1-2 Days* |
Canada
|
Service |
Cost |
Delivery Time |
|
DHL Express |
FREE |
2-3 Days* |
Australia
|
Service |
Cost |
Delivery Time |
|
DHL Express |
FREE |
3-4 Days* |
Rest of the world
|
Service |
Cost |
Delivery Time |
|
DHL Express |
FREE |
2-6 Days* |
*These delivery times are based on estimates provided by the courier and we cannot guarantee delivery time. If you are experiencing issues with your shipment, in the event your order has not been dispatched, please send an email over to carmelo@carmeloguastella.com and we will be happy to assist you in any way we can!
If your order has been dispatched please contact the courier quoting your tracking number.
*Depending on your shipping location, orders to countries outside of the EU may be subject to VAT, import taxes, and other fees charged by your local customs authority and/or postal courier. Please note that any VAT, import taxes, or other fees are incurred from your customs office/government and NOT Melogy. Customs processing varies in each country so if you have any questions please reach out to your local customs office. If you have any other questions please email us at carmelo@carmeloguastella.com We are more than happy to help!
Once your order has been dispatched, Melogy is not responsible for any losses or damages. It’s the customer’s responsibility to follow the tracking information provided and contact the courier, to monitor the delivery of your purchase. We will help you in recovering an item to the best of our abilities, but, unfortunately, we are unable to provide a replacement or refund until the item is returned successfully or confirmation that the item is being returned can be provided.